TotalUFH Privacy Policy

TotalUFH is part of the Total Renewable solutions SW Ltd. This privacy policy will explain how our organisation uses the personal data we collect from you when you use our website.

Topics:

What data do we collect?
How do we collect your data?
How will we use your data?
How do we store your data?
Marketing
What are your data protection rights?
What are cookies?
How do we use cookies?
What types of cookies do we use?
How to manage your cookies
Privacy policies of other websites
Changes to our privacy policy
How to contact us
How to contact the appropriate authorities

What data do we collect?

TotalUFH collects the following data:

Personal identification information (Name, email address, phone number, etc.)
Payment details if you buy a product from the website.

How do we collect your data?

You directly provide TotalUFH with most of the data we collect. We collect data and process data when you:

Register online or place an order for any of our products or services.
Voluntarily complete a customer survey or provide feedback on any of our message boards or via email.
Use or view our website via your browser’s cookies.

How will we use your data?

TotalUFH collects your data so that we can:

Process your order and manage your account.
Respond to a ‘Request a Quote’ or ‘Contact Form’

When TotalUFH processes your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

How do we store your data?

TotalUFH securely stores your data at:

Total Renewable Solutions SW Ltd. Unit 31 Ilton Business Park, Ilton,

Ilminster, Somerset, TA19 9DU

We only hold your personal data for as long as required, based on the following criteria:

As determined by legal and regulatory requirements. One example of this would be the need to retain your data associated with any financial transactions for a minimum period as required under financial law.

For as long as we have a legitimate interest to do so. This includes managing our customer relationships, enabling certain products to operate, or to honour a product warranty for its full duration.

Marketing

TotalUFH would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

Total Renewable Solutions Ltd.

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop TotalUFH from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

If you no longer wish to be contacted for marketing purposes, please contact us on 01749 340490.

What are your data protection rights?

TotalUFH would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request TotalUFH for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that TotalUFH correct any information you believe is inaccurate. You also have the right to request TotalUFH to complete the information you believe is incomplete.

The right to erasure – You have the right to request that TotalUFH erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that TotalUFH restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to TotalUFH’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that TotalUFH transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Call us: 01749 340490

Or write to us at:

Total Renewable Solutions SW Ltd.

Unit 31, Ilton Business Park

Ilton, Ilminster,

Somerset TA19 9DU

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

How do we use cookies?

TotalUFH uses cookies in a range of ways to improve your experience on our website, including:

Remembering your order history if order has been placed
Understanding how you use our website
Google Analytics: used by Google to track analytics behaviour, goals and visits

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

Functionality – TotalUFH uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.
Advertising – TotalUFH uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. TotalUFH sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The TotalUFH website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 30 July 2019.

How to contact us

If you have any questions about TotalUFH’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.